FAQ
On this page you’ll find answers to a range of frequently asked questions without having to wait for a support agent.
FTBL is an online shop offering a football fashion shopping experience for babies, kids, women and men. The items on the site are updated from time to time to bring you the most up to date pieces in the world of football. You can read more about us on the page – About Us
Shipping is free on every order, anywhere in the world. The price you see on the product page is the price you pay.
Yes. We ship to every country listed at checkout, and shipping is free to all of them. Import duties and taxes, if any, are paid by the customer on delivery.
Every item is made for you after you order, so allow time for production as well as delivery. Orders usually arrive within 7 to 21 business days, counted from the day after the order. Personalised items can take a few days longer.
You can track your order through our site at this link: Track your order
Your order is delivered by courier to the address you entered at checkout. You will receive a tracking number by email as soon as the parcel leaves our warehouse, so you can follow it the whole way.
Email us at ftblshop.official@gmail.com as soon as you can. If the parcel has not left our warehouse yet we can usually update the address for you.
Yes. You can return any item without personalisation within 14 days of receiving it, for any reason, as long as it is unworn, unwashed and has its tags attached. Items personalised with a name, number or patch cannot be returned for a change of mind. If you want a different size, return the item and place a new order. See our Returns & Refunds Policy for the full detail.
Email ftblshop.official@gmail.com as soon as you notice the problem, ideally within 14 days of receiving your order, with your order number and a photo of the issue. We will replace the item or refund you in full, and we cover all return shipping costs. This applies to personalised items too.
Yes. You can cancel an order without personalisation free of charge at any time before it is dispatched, and we refund you in full. A personalised order can be cancelled free of charge until production starts. Email ftblshop.official@gmail.com with your order number as soon as possible.
Email us at ftblshop.official@gmail.com and we will be happy to help. The site shows the most popular designs, but we have thousands more available.
Yes, our site is fully secured with an SSL certificate that guarantees a high level of security and protection for your information, so you can feel completely safe when making a purchase on our site.
The Fan Version (also called the STADIUM version) is the shirt most fans buy thanks to its comfortable fit, and it’s better suited for everyday wear.
The Player Version (also called VAPOR or DRI FIT ADVANTAGE) is identical to the shirt the players wear on the pitch. It’s usually a tighter fit and needs the right sizing.
If you’re looking to buy a Fan Version shirt, our recommendation is to pick the size you’d usually go for in sportswear. If you’re looking to buy a Player Version shirt, we recommend going one size up from usual since it’s a tighter fit on the body. On top of that, every product page has a size chart to help you pick the best size for you.
We recommend washing the products by hand only and not using a washing machine. In cases where products are ruined due to washing, we won’t be able to help or replace the item. That said, from the experience of thousands of customers, the products can be washed on a delicate cycle up to 30 degrees with the shirt turned inside out. Please note that machine washing the products is at your own risk.
You can pay by credit or debit card on a secure payment page.
Unfortunately it’s not possible to enter a coupon code or make changes after an order has been placed. Of course, you can use this coupon on your next purchase as long as it’s still valid.