Shipping Policy
Effective date: 13 October 2026
FTBL ships football shirts and kits to customers across Europe, the United States and Australia. Every order is tracked, and shipping is free.
Where we ship
We currently deliver to:
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
- Rest of Europe: United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra and San Marino
- Outside Europe: United States and Australia
The country list at checkout is always the up-to-date one. If your country is not there, email us and we will let you know whether we can help.
Shipping options
- Free international shipping: free on every order, to every country we deliver to. The price on the product page is the price you pay us.
The minimum order value is €25.
Processing and delivery time
Every shirt is made for you after you order, so the delivery time includes production as well as transit. Orders usually arrive within 7 to 21 business days. Business days do not include weekends or public holidays, and the count starts the day after you place your order.
Personalised items, such as a shirt with a name and number, may take a few days longer.
Please note: during busy periods, such as holidays, sales and major tournaments, deliveries can take longer for reasons outside our control, including customs checks, carrier backlogs and postal strikes.
Tracking your order
As soon as your order leaves our warehouse, we email you a tracking number. You can also check the status at any time on our Track Your Order page, using your order number and the email address you used at checkout.
If you have not received a tracking number after a few business days, please contact us.
If you order several items, they may be sent in separate parcels and arrive on different days.
Lost or delayed parcels
If your order has not arrived within the expected time, email ftblshop.official@gmail.com with your order number and we will trace it with the carrier. If a parcel is confirmed lost, we send a replacement or refund you in full.
Customs and import duties
Import duties and taxes, if any, are paid by the customer on delivery. They are set by the customs authority of the destination country and are not included in the price you pay us.
Wrong or incomplete address
Please check your delivery address carefully before you complete your order. It is your responsibility to give a complete and correct address.
- If you spot a mistake, contact us straight away. We can usually correct the address at no cost as long as the parcel has not left our warehouse.
- If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange reshipment. The cost of sending it again is paid by you.
Returns and exchanges
You can return any item that has not been personalised within 14 days of delivery. Faulty or wrong items are replaced or refunded at our cost, including personalised ones. Full details are in our Returns & Refunds Policy.
Questions
Email us at ftblshop.official@gmail.com. Include your order number if your question is about an existing order.