Privacy Policy

Effective date: 13 October 2026

FTBL is an online shop selling football shirts, kits and accessories. We respect your privacy and protect your personal data. This policy explains what we collect when you visit ftbl-shop.com or place an order, how we use and share it, and what rights you have.

The controller of your personal data is JERSEYNIHO MARKETING LTD, which operates ftbl-shop.com under the FTBL brand. You can reach us at ftblshop.official@gmail.com.

1. Information we collect

Order and contact details: your name, email address, phone number, delivery address and the contents of your order.
Payment information: you enter your card details on our payment provider’s secure page. They never reach our servers, and we do not store them.
Usage data: your IP address, browser and device type, the pages you visit and when, and information stored in cookies.
Messages: whatever you choose to tell us when you email us, so that we can answer.

2. How we use your information

To process, produce and deliver your order.
To keep you updated about your order, including confirmation, shipping and tracking emails.
To answer your questions and handle returns and refunds.
To keep the shop secure and prevent fraud.
To meet our legal and accounting obligations.
To improve the shop, our product range and our service.
To send you offers and news, but only if you have asked us to. You can unsubscribe at any time using the link in any of these messages.

3. Legal basis for processing

If you are in the European Union or the United Kingdom, we rely on these legal grounds:

Contract: to fulfil your order and provide customer support.
Legal obligation: to keep accounting and tax records.
Consent: for marketing messages. You can withdraw consent at any time.
Legitimate interests: to keep the shop secure, prevent fraud and improve our service.

4. How long we keep your data

We keep personal data only as long as we need it for the purposes above. Order and transaction records are kept for as long as the law requires us to keep accounting records. Support emails are kept while they are useful for helping you. Marketing consent is kept until you withdraw it.

5. Cookies

Cookies are small text files that your browser stores when you visit a website. A banner tells you about them on your first visit. We use:

Essential cookies: needed for the shop to work, for example to keep items in your basket and complete checkout.
Preference cookies: remember your choices, such as your cookie consent.

Analytics cookies: Google Analytics, to understand how visitors use the shop.
Advertising cookies: the Meta Pixel and Google advertising tags, to measure our ads on Facebook, Instagram and Google and to show our ads to people who have visited the shop.

Through these cookies, Google and Meta receive information such as the pages you view, the products you add to your basket and the purchases you make. They process it under their own privacy policies. You can limit personalised ads in your Google and Meta account settings.

You can block or delete cookies in your browser settings, although some parts of the shop may then stop working properly.

6. Who we share your data with

We do not sell your personal data. We share only what is necessary, and only with:

the companies that help us run the shop: our payment provider, our production, shipping and delivery partners, our email provider and our hosting provider;
Google and Meta, for analytics and to measure and show our ads;
authorities, when the law requires it;
others, where needed to protect our rights, our property or the safety of our customers.

Some of these providers process data outside your country. When we transfer data out of the European Economic Area or the United Kingdom, we do so under appropriate safeguards required by data protection law.

7. Security

The whole site runs over an encrypted connection, and access to order data is limited to the people who need it to fulfil your order. No method of sending or storing data online is completely secure, but we take reasonable steps to protect your information.

8. Your rights

You can ask us to:

Access: send you a copy of the personal data we hold about you.
Correct: fix data that is wrong or incomplete.
Delete: erase your data, unless we have to keep it by law.
Object or restrict: stop or limit how we use your data, including for marketing.
Portability: give you your data in a portable format.

To use any of these rights, email ftblshop.official@gmail.com. We reply within one month. If you are in the European Union or the United Kingdom, you can also complain to your local data protection authority.

9. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If a change significantly affects how we use your data, we will also tell you by email or on the site.

10. Contact us

For any question about this policy or your personal data, email ftblshop.official@gmail.com.